freightcourse will undergo scheduled maintenance this Sunday 22nd September from 1:00 AM to 1:45 AM CST
🚀 We've just launched! Enjoy an additional 50% off on existing discounts using code: LAUNCH2024
- Description
- Curriculum
This course equips logistics customer service representatives with vital skills in communication, problem-solving, accuracy, and technology to enhance customer satisfaction. Explore strategies to manage inquiries, resolve issues, and leverage tools like CRMs to ensure seamless operations across sea, air, and trucking, fostering long-term client relationships.
The course provides practical insights to navigate high-pressure scenarios, maintain service quality, and drive efficiency in the fast-paced logistics industry.
Learning Objectives
- Master communication techniques to handle customer inquiries effectively.
- Develop problem-solving and accuracy skills to prevent costly logistics errors.
- Utilize technology like CRMs to streamline service and build client trust.
Module 1: Introduction to Customer Service
Module 2: Mastering Communication & Professionalism
Module 3: Speed & Responsiveness in Customer Service
Module 4: Managing Customer Interactions & Problem-Solving
Module 5: Accuracy & Attention to Detail
Module 6: Building Long-Term Customer Relationships
Module 7: Leveraging Technology & Tools for Efficiency
Module 8: Growing Your Career in Customer Service